Complaint Process:

If you are dis-satisfied with our service or with a member of our organisation or for any other reason, you can place a complaint with us and it will be dealt with by a manager in the strictest of confidence. Select this link here (pdf file) to download our complaints handling procedure in adobe PDF format. You will need Adobe Acrobat to open the file.

CLICK ICON TO DOWNLOAD ADOBE READER



You can be assured that we will deal with your complaint in confidence by senior management only and will not affect any on-going case.